Contact
Orders, shipping quotes, custom work and trade enquiries. We answer any day of the week — usually within a few hours, always within one business day.
Write to us
Wholesale, private label and custom orders land in the same inbox — answered by the atelier itself.
WhatsApp / WeChat
WeChat: GGShop128 — copy it from the blue bar at the right of the screen.
English and Chinese. Any day, any hour — if we are asleep you will hear from us first thing.
The atelier
Luohu District, Shenzhen, China
Visits by appointment only.
Video walkthroughs available for overseas buyers.
Shipping, tax & payment
All prices are exclusive of shipping, insurance, duties and taxes, which are quoted separately for every destination. Payment is due within 5 business days of ordering. Dispatch dates shift around Chinese public holidays.
Every piece ships with its GRC certificate. Returns are accepted for quality issues only — photograph the problem and contact us as soon as the piece arrives.
Before you ask
Frequently asked
Are shipping costs and taxes included?
No. Prices on this site are for the piece only. Freight, insurance, import duties and taxes are quoted separately for your country before you pay, and are payable with the invoice.
How do I pay, and by when?
Place the order through the site or by email, and we send an invoice with the shipping quote. Payment is due within 5 business days of the order. If it is not received in that window the piece is released back to stock.
Will Chinese public holidays delay my order?
Yes, dispatch can shift around Spring Festival, May Day and National Day, when the workshop closes and couriers slow down. We confirm the exact dispatch date on your invoice rather than quote a date we cannot guarantee.
How long until my piece ships?
Three to five working days after payment clears for pieces in stock. Custom and made-to-order work takes longer; the lead time is confirmed in writing before you pay.
Are the diamonds certified?
Yes. Every piece is accompanied by a GRC certificate covering its lab-grown diamonds (D–E colour, VS–VVS clarity). Ask us for the report of a specific piece before ordering if you would like to review it first.
What is your returns policy?
Returns are accepted for quality issues only. If a piece is faulty, send us photographs as soon as it arrives and we will repair, replace or refund it. For any other reason we do not accept returns — ask us for extra photographs, a video or sizing advice before ordering.
Can I order a custom piece or a private-label run?
Yes. Send a reference image or sketch; we return a CAD render and a firm quote within seven days. Samples are available, and production starts at 30 pieces per style.
Do you ship to my country?
We ship worldwide. Tell us the destination and we will quote freight and duties before you commit.